The travel powerhouse Expedia is partnering with Voceio, LLC to offer resort guests, a more informative and engaging stay with the assistance of Alfred, a virtual hospitality assistant (VHA). Voceio’s Alfred enhances a guest’s experience by answering questions about resort services, recommendations, local community offerings and how to acquire local attraction tickets.

Interactions with Alfred are natural and easy. Guests simply ask questions on their room’s device or text using their mobile phones (English or Spanish), whether you’re on-property, or…anywhere. Requests are captured instantly and routed directly to the appropriate Staff member, unlike traditional methods. Through this partnership, hotel guests will have 24-hour access to information about on-property experiences such as pool hours or restaurant discounts, access to services when you need more towels or pillows, even Expedia services to purchase tickets for local entertainment/activity venues.

“Partnering with Expedia allows us to provide, travel tips and ticket access to make any stay in Orlando more enjoyable and efficient,” said Ross Sachs, co-founder of Voceio. “With the power of Conversational AI, we provide more information, unlimited access and a text option that adds extra convenience for each family to maximize their time at Orlando Resorts offering Alfred,” Sachs continues.

Expedia and Voceio will begin showcasing the power of Alfred to Orlando resorts starting November 1st, 2017 across multiple channels such as Amazon Echo and SMS (text messaging).

It’s a simple as saying, “Alexa, ask Alfred, to send up extra pillows.”
“Absolutely. We’ll have your pillows delivered immediately!”

About Expedia Local Expert

A leading provider of activities and destination experiences, Expedia Local Expert (LX) offers expertise and assistance in booking events, activities, tours, attractions, ground transportation and other services to our consumers in over a thousand destinations around the world. Drawing from a rich portfolio of thousands of tours and adventures across the globe, these services are available online, over the phone and face-to-face at one of our many concierge and activity desks in more than 100 hotels and other retail locations worldwide.

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About Voceio

Voceio LLC, (pronounced “vo-chā-oh”) is a full-service innovation firm, blending emerging technology and creativity, to design solutions that positively impact revenue and brand loyalty. It’s flagship product called Alfred, is an artificial intelligence hospitality platform that works with Amazon Alexa and SMS with more channels on the way.

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